Pet Vet Care is Only a Click Away
Going to the veterinarian is often a challenge for pet parents, but getting fast, affordable and trusted pet care services from a licensed vet has never been easier! With online AAPP Pet Telehealth, pet owners can get assistance at any time of day without leaving their homes.
Our licensed veterinarians are online to provide expert advice, at-home treatment options, prescription meds, and more.
Providing the Care Your Pet Deserves
Pet parents can access the team between 9:00 a.m. – 12:00 a.m. ET. Pet parents can access the platform from your website and click to schedule an appointment either same day, or days in advance
Based on regulations, veterinarians are able to prescribe via video in select states. We are a resource in between in-person visits, but we do not prescribe controlled substances or manage chronic diseases virtually.
Plans for everyone
The were extremely professional. They worked with me to find an appointment and never failed to contact me with updates. Once I had an appointment Dr. Anderson knew exactly what was needed and was a great help. This is a fantastic service and I wouldn’t hesitate to recommend
Mick, Riley’s Dad
AWESOME! So helpful and very professional. Listened to my concerns and helped me get my girl on the right track! Thank you!
Chloe, Allie’s Mom
I spoke with a Dr. Catington about my dog Ollie. He spent more time with me than my vet has in the last 20 years. I was hesitant to try this service, but Dr. Catington was extremely thorough and professional and spent 20 minutes talking to me, I could have asked more questions, there was no “hurry” in the appointment. I will be making more appointments in the future.If you’re dog is anxious about going to the vet, I highly recommend this service and Dr. Catington.
CT Waters, Ollie’s Parent
Virtual Care Team FAQs
Q: What does a virtual care team do?
A: Your virtual care team consists of US licensed veterinarians and vet technicians. All appointments are with veterinarians and our vet technicians are available for customer support. Through the platform, pet parents can receive advice on the best next steps for their pet, and when legally allowed and medically appropriate, receive medications delivered to their home.
Q: How does a telehealth appointment work?
A: Based on where the pet parent is based, they will see the option to book an advice appointment or an advice + medication appointment. If the pet parent is in a state where veterinarians are not legally allowed to prescribe via video, then pet parents will see the option to select either a video or chat appointment for advice. If the pet parent lives in a state where a vet is allowed to legally prescribe, they will have the option to schedule a video appointment.
When a pet parent books an appointment, the pet parent will receive an email and SMS confirmation. 5 minutes before their appointment start time, the pet parent will receive a reminder SMS with a link to join the appointment.
All appointments are done with a US licensed veterinarian who specializes in the client’s pet’s species.
Q: When are pet parents able to access our virtual care team?
A: Pet parents can access the team between 9:00 a.m. – 12:00 a.m. ET. Pet parents can access the platform from your website and click to schedule an appointment either same day, or days in advance.
Q: What are examples of issues that can be addressed through an advice appointment?
A: General pet care questions, general medical or husbandry questions, triage or first aid advice, training and behavior questions, questions about diet and nutrition.
Q: Is it possible to receive a prescription?
A: Based on regulations, veterinarians are able to prescribe via video in select states. Hello Ralphie messages to pet parents that we are a resource in between in-person visits, but we do not prescribe controlled substances or manage chronic diseases virtually.
Q: How will pet parents know their telehealth appointment has been accepted/confirmed?
A: They will receive an email and a text message with their appointment confirmation and details.
Q: How do pet parents join a telehealth appointment?
A: 5 minutes before the appointment start time, an SMS is sent to the pet parent with a link to join the appointment. Alternatively, the pet parent can join from the link in the telehealth appointment confirmation email.
Q: What if someone has trouble connecting with the vet, scheduling an appointment, or other technical issues?
A: Customer support staff are available from 9:00 a.m. to 12:00 a.m. ET to help walk pet parents through tech challenges. Pet parents can contact the customer support team at firstname.lastname@example.org or by calling (917) 259-0518.
Q: Can telehealth appointments be canceled? How?
A: A telehealth appointment can be canceled by going to the upcoming appointments section and clicking on the button that says “Cancel Appointment.” Please note that appointments must be canceled with more than 12 hours notice in order to receive a refund. Pet parents can also cancel appointments by reaching out to Hello Ralphie’s customer support team. Pet parents can contact support by logging into the platform and clicking the blue icon on the bottom right corner of the Appointments screen. Pet parents can also contact the customer support team at email@example.com or by calling (917) 259-0518.
Q: Can appointments be rescheduled? How?
A: To reschedule an appointment, contact support, and someone will change the appointment date/time as needed. Pet parents can contact support by logging into the platform and clicking the blue icon on the bottom right corner of the Appointments screen. Pet parents can also contact the customer support team at firstname.lastname@example.org or by calling (917) 259-0518.
Q: Will the payment for a canceled appointment be refunded?
A: If the pet parent purchased an ad-hoc appointment and is not a subscriber, then a refund will be issued if the appointment is canceled over 12 hours prior to the appointment time, or if the appointment is canceled due to the vet being unable to keep the appointment. Refunds usually take 4-8 business days to be processed.
Q: How does the subscription work?
A: Pet parents can purchase an annual subscription for $149. The pet parent will be charged at the time when they enroll in the subscription. As part of the subscription, pet parents receive unlimited advice appointments and 15% off advice + medication appointments. 1 month before their subscription expires, pet parents will receive an email reminding them to re-enroll in the subscription.